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Casino Kakadu - money issused


Player's Complaint

hallo im won 320 euro an this is my sthele,soeak for mi,win from loyal free spins is 50 euro,i have not loyal free spins im deposit free spins and unter is no max win also screenschot.pleas help my

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6 Responses

User icon
January 3, 2022

Hi czarniutka123 - welcome to!

Please ensure you have read our Complaint Guidance to ensure that you fully understand how our complaint management process functions.

As we are the ADR for the N1 Interactive Ltd license under the Malta Gaming Authority license there is certain information we have to provide you now.

You can find all the relevant information about this service here – and the terms of use for our complaint service here -

To summarise.

– Use of this service does not preclude your seeking redress through court proceedings .

– This service is free to use for both the complainant and operator.

– At any point during the procedure the submitting party retains the right to withdraw their complaint. This does not preclude our right to continue the discussion with the involved operator of general issues related to the complaint (i.e. insufficiently clear terms and conditions).

– You are not obliged to obtain independent or legal advice or representation, though you may choose to do so.

If you have any questions about the above, let me know.

Please confirm if I am understanding your complaint correct:

You won €320 from free spins. Casino Kakadu claims that these were Loyalty free spins with a €50 max win. You believe that these free spins were credited due to a deposit and as such have no max win.

Is that correct?



User icon
January 3, 2022

Good day. I received an email from the promotions deposit plus free games to deposit. under the promotions does not say that the max win from free spins. is no max ein from free spins and under the bonus email, so I also do not have conditions. live chat we recognized as true, and said that the money will be properly paid the whole amount. I also have all the photos of our interviews and email the send

User icon
January 3, 2022

where can i send you a chat chat and a screenschot from email

User icon
January 3, 2022

I would like this add .... I got this bonus ...

she would like to add a house. I got this bonus .......... Hello, Angelika!

Lucky you that I am your Santa today.

Here is your meme + bonus:

60% up to € 150

+ 35 free spins

for Fruit Million Christmas Edition slot

for deposits via bonus code


The offer available today and tommorow!


Fly high with us,

Kakadu Casino Team 💛

T&C Bonus:

🦜 ️To claim the bonus, deposit at least 20 EUR / USD; 30 CAD / NZD; 200 NOK; 90 PLN; 2,600 J

🦜 Max. bonus: 150 EUR / USD, 245 CAD, 245 NZD, 1,585 NOK, 730 PLN, 20,000 JPY, or equivalent.

Sp Free Spins shall be added for Fruit Million slot.

🦜 Bonus is active for 7 days.

🦜 Wager x40.

im won from free spins this:

20 Dec 2021, 21:50 • TILL 23 Dec 2021, 21:50

60% up to 150 + 35 FS

5.68 EUR

Wager done

227.9 / 227.2 EUR wagered

20 Dec 2021, 21:34 • TILL 23 Dec 2021, 21:50

60% up to 150 + 35 FS

x35 Freespins


im from this 5,68 euro win 370 euro and wagered this ..

I contacted the live chat that I have the bonus and I want to withdraw money if I twist the bonus 40 times.only that the lady probably set us to automatically take the money I uploaded, I had a total of 370 euros a little more, and I had only 50 euros left...

as far as I know, these are not loyalty free games, these are deposit games that I had to deposit to distance free games plus 60%

User icon
January 4, 2022

hallo update ,problem is resolved im recived back on my casino acount 100 euro,the max win from this bonus is 150 euro not ..thank

User icon
January 8, 2022

Hi czarniutka123,

Thanks for letting us know - it is appreciated :)


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czarniutka123 consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:

  • Casino Kakadu
  • Gibraltar Gambling Commission
  • Costa Rica
  • Alderney Gambling Control Commission
  • N1 Interactive Ltd

January 2, 2022

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