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Casino Lab - No withdrawal after 8 weeks

Ruling

Resolved - Both the submitting complainant and Casino Lab have informed us that this issue has been resolved and the player has received their funds.

Read our Casino Lab Review.

Player's Complaint

Hello, I've been waiting for my withdrawal since 25th November and have still not received anything. I've been on live chat numerous times and keep getting told the same thing.

Read the casino review

4 Responses

ThePOGG
January 8, 2021

Hi huntyavfc - welcome to ThePOGG.com!

I'll contact the operator and see what we can find out for you.

Thanks,

ThePOGG

ThePOGG
February 14, 2021

Hi huntyavfc,

Casino Lab informs us that your withdrawal has been paid. Can you confirm receipt of your funds?

Thanks,

ThePOGG

ThePOGG
February 21, 2021

Hi huntyavfc,

I'm following-up on the above?

Thanks,

ThePOGG

ThePOGG
February 28, 2021

Hi huntyavfc,

If we haven't heard from you by Friday the 12th of March I'll assume you no longer need our assistance and close this complaint.

Thanks,

ThePOGG

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Agreement

huntyavfc consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:

  • Casino Lab

January 8, 2021

The United Kingdom of Great Britain and Northern Ireland sits to the north-west of mainland Europe. The United Kingdom shares a border with The Republic of Ireland and has coasts on the Atlantic Ocean, Celtic Sea, North Sea, Irish Sea and English Channel. The population of the UK is approaching the 67.6 million mark leading to a fairly densely populated land mass. The gambling sector in the United Kingdom is entirely regulated and licensed by the UKGC – the United Kingdom Gambling Commission. Should players resident In the UK wish to gamble with foreign based operators there is no history of this being treated as a criminal offence, but high levels of protection exist for UK residents playing with UK licensed operators.