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Casino Lab – not paying out

Ruling

Declined - This issue has already been submitted to the operator’s official ADR/received a ruling from another ADR.

Read our Casino Lab Review.

Player's Complaint

On 17th March I registered and deposited a total of 1800 into my CasinoLab casino account. I won a total of 2000 and withdrew my balance. At the time of doing so I asked for a cooling off period and also checked with the casino if I was able to still withdraw and cool off they said I could via chat. The next day they asked for my documents and then I recieved an email saying I have been banned. There has been no further Comms and they will not reply,the ADR service pardee are also not replying and I am growing deeply concerned in which direction they are going. They have a habit of not paying out after checking ThePoGG they are blacklisted

Could you please contact them since Pardee are not responding to any communication and neither are the casino

Read the casino review

1 Response

ThePOGG
Mar 27, 2021

Hi happyguyingeneral - welcome to ThePOGG.com!

If you have already submitted this issue to the operator's ADR you need to wait on the ADR providing a ruling. We would not intervene in an issue that the official ADR is already engaged in reviewing.

Sorry we cannot be of further help.

ThePOGG

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Agreement

happyguyingeneral consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:

  • Casino Lab
  • Malta Gaming Authority
  • Curacao eGaming
  • United Kingdom Gambling Commission
  • Genesis Global Limited

March 26, 2021

The United Kingdom of Great Britain and Northern Ireland sits to the north-west of mainland Europe. The United Kingdom shares a border with The Republic of Ireland and has coasts on the Atlantic Ocean, Celtic Sea, North Sea, Irish Sea and English Channel. The population of the UK is approaching the 67.6 million mark leading to a fairly densely populated land mass. The gambling sector in the United Kingdom is entirely regulated and licensed by the UKGC – the United Kingdom Gambling Commission. Should players resident In the UK wish to gamble with foreign based operators there is no history of this being treated as a criminal offence, but high levels of protection exist for UK residents playing with UK licensed operators.

Disclaimer:

The above information is what we believe to be the the legal status of online gambling, however information on this topic is limited and hard to find. We accept no liability for any errors or ommissions. It is the reader’s responsibility to ensure that they know the legality of online gambling in their country before engaging with any online gambling service.