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Casino Lab - verification

Ruling

Resolved - The submitting complainant has become non-responsive to our repeated requests for additional information. As such we assume they have resolved their issue on their own.

Read our Casino Lab Review.

Player's Complaint

I have put in for a withdrawal last thursday, suddenly asked for documents, which ive sent, no email reply, no live chat for three days and no answer on the phone after numerous calls.

Read the casino review

5 Responses

User icon
ThePOGG
February 17, 2021

Hi perker1989 - welcome back!

With the greatest of respect, you need to give the operator a reasonable amount of time to resolve this issue internally before seeking the intervention of a 3rd party dispute mediation service. If you are still experiencing issues on Friday the 5th of March let us know and I'll contact the operator on your behalf.

Thanks,

ThePOGG

User icon
perker1989
February 17, 2021

ok thanks, was ment to be 24 hours, they keep on upping the time from 48-72 which it now is, i'll expect you'll hear from me Friday. Thanks for your help.

User icon
ThePOGG
March 7, 2021

Hi perker1989,

Are you still experiencing issues?

Thanks,

ThePOGG

User icon
ThePOGG
March 14, 2021

Hi perker1989,

I'm following-up on the above?

Thanks,

ThePOGG

User icon
ThePOGG
March 21, 2021

Hi perker1989,

If we haven't heard from you by Friday the 2nd of April I'll assume you no longer need our assistance and close this complaint.

Thanks,

ThePOGG

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Agreement

perker1989 consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:

  • Casino Lab
  • Malta Gaming Authority
  • Curacao eGaming
  • United Kingdom Gambling Commission
  • Genesis Global Limited

February 17, 2021

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