Resolved - The submitting complainant has become non-responsive to our repeated requests for additional information. As such we assume they have resolved their issue on their own.
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I made an initial £20 deposit, to receive a £20 matching bonus. Once my £20 was spent, I was then playing with my bonus. I managed to win £900 with my bonus, which stayed as a bonus fund. As I'm well aware I needed to wager 40x my £20 to unlock the bonus, I wagered a series of £20 wagers until I received a notification about my bonus converting to real money ("you are now playing with real money"), at that point, I withdrew my £870.
However, CasinoLab has revoked the withdrawal, citing it's a breach of their bonus T&Cs. If that's the case, they should've returned the bonus £870 to me rather than cancel it outright.
1. If it's against T&Cs, why did the bonus convert to real money that I could withdraw? Rather than stay as a bonus. I received confirmation that the withdrawal went through, and a note to say that I could not cancel or reverse it.
I made further bets on the basis of this win, money I should not have bet otherwise, but felt comfortable on since I made a significant win. I feel I've been conned.
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Casino Lab - Withdrawal has been revoked
Posted by AXCas190
July 3, 2021
AXCas190 consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:
July 3, 2021