Casino Lab - Withdrawal has been revoked
Ruling
Resolved - The submitting complainant has become non-responsive to our repeated requests for additional information. As such we assume they have resolved their issue on their own.
Read our Casino Lab Review.
Player's Complaint
I made an initial £20 deposit, to receive a £20 matching bonus. Once my £20 was spent, I was then playing with my bonus. I managed to win £900 with my bonus, which stayed as a bonus fund. As I'm well aware I needed to wager 40x my £20 to unlock the bonus, I wagered a series of £20 wagers until I received a notification about my bonus converting to real money ("you are now playing with real money"), at that point, I withdrew my £870.
However, CasinoLab has revoked the withdrawal, citing it's a breach of their bonus T&Cs. If that's the case, they should've returned the bonus £870 to me rather than cancel it outright.
1. If it's against T&Cs, why did the bonus convert to real money that I could withdraw? Rather than stay as a bonus. I received confirmation that the withdrawal went through, and a note to say that I could not cancel or reverse it.
I made further bets on the basis of this win, money I should not have bet otherwise, but felt comfortable on since I made a significant win. I feel I've been conned.
Read
the casino review
6 Responses
Leave a Reply
You must be
logged in
to post a comment.
Hi AXCas190 - welcome to ThePOGG.com!
Specifically what term does the operator claim you violated?
Thanks,
ThePOGG