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Casino Lab - Withdrawal

Ruling

Resolved - Both the submitting complainant and Casino Lab have informed us that this issue has been resolved and the player has received their funds.

Read our Casino Lab Review.

Player's Complaint

Hi. I'm sorry I contacted you last week about a problem with a withdrawal, I then messaged to say I thought it had been sorted but it has not! It is now 18 days waiting for my withdrawal,I have sent casino lab my documents that they requested twice but to no avail. All you get back is a generic email saying its being looked at. Their live chat is a bot that is completely useless and just basically tells you to email them and their phone number is just a recorded message! Don't know how they can get away with it! I am also locked our of my account as they say I have chosen to self exclude which again is totally false! Just don't know where to turn guys! Hopefully you can help me?? Thank you.

Read the casino review

5 Responses

User icon
ThePOGG
March 4, 2021

Hi jacko73 - welcome to ThePOGG.com!

Please ensure you have read our Complaint Guidance to ensure that fully you understand how our complaint management process functions.

I'll contact the operator and see what we can find out for you.

Thanks,

ThePOGG

User icon
Jacko73
March 5, 2021

Thank you for getting back to me. I really appreciate any help you can give me. I have not received anything back from casino lab for the last two days despite me emailing them asking for any updates! They have just gone silent. If you needed my username at this casino please let me know. Thank you again for your quick response! Hoping you have more luck than me!

User icon
ThePOGG
March 21, 2021

Hi Jacko73,

Casino Lab inform us that you have been paid. Can you confirm receipt of your funds?

Thanks,

ThePOGG

User icon
ThePOGG
March 28, 2021

Hi Jacko73,

I'm following-up on the above?

Thanks,

ThePOGG

User icon
ThePOGG
April 3, 2021

Hi Jacko73,

If we haven't heard from you by Friday the 16th of April I'll assume you no longer need our assistance and close this complaint.

Thanks,

ThePOGG

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Agreement

Jacko73 consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:

  • Casino Lab
  • Malta Gaming Authority
  • Curacao eGaming
  • United Kingdom Gambling Commission
  • Genesis Global Limited

March 4, 2021

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