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Casino Lab - Withholding my funds

Ruling

Resolved - The submitting complainant has become non-responsive to our repeated requests for additional information. As such we assume they have resolved their issue on their own.

Read our Casino Lab Review.

Player's Complaint

I closed my account and requested my withdrawal of 350 pounds less charge for withdrawal. That was on the 27th October 2021. They asked for verification documents again which were verified. They then said there was a problem with payment company?? Total lies. I am still waiting and I have kept all emails They have sent although very few responses. I am sending a contact form daily but they don't answer. I don't know what to do to get my money returned. They are despicable to treat customers this wY

Read the casino review

6 Responses

User icon
thepogg
December 7, 2021

Hi Beretta1962,

Please quote the last substantive response you have received from the operator about this issue.

Thanks,

ThePOGG

User icon
Beretta1962
December 8, 2021

Hi, I send a contact form daily and yesterday 8.12.21 I got an email saying a problem with world play processing withdrawals and could I send bank statements to verify account. I responded to say I am not sending anything else as I have already sent them twice and received a confirmation email both games to say I am verified. I have kept all emails

User icon
thepogg
December 8, 2021

Hi Beretta1962,

Verification is an ongoing process and new documents may be required at any time. I'm afraid you will have to comply with the request before we can do anything to assist you.

Thanks,

ThePOGG

User icon
thepogg
January 8, 2022

Hi Beretta1962,

Have you provided the requested documentation?

Thanks,

ThePOGG

User icon
thepogg
January 15, 2022

Hi Beretta1962,

I'm following-up on the above?

Thanks,

ThePOGG

User icon
thepogg
January 22, 2022

Hi Beretta1962,

If we haven't heard from you by Friday the 4th of February I'll assume you no longer need our assistance and close this complaint.

Thanks,

ThePOGG

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Agreement

Beretta1962 consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:

  • Casino Lab
  • United Kingdom Gambling Commission
  • Curacao
  • Malta Gaming Authority
  • Genesis Global Limited

December 7, 2021

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