Casino Luck - Delayed response on refund request
Resolved - Where an account closure is requested under the MGA license it has to be accompanied by a clear statement that it is being requested due to problem gambling issues to apply across the license.
Read our Casino Luck Review.
I had an account with Goliath Casino under a current self-exclusion when I signed up here and was encouraged by support to make a deposit despite them being aware of this. They assured me a deposit and me even having an account at CasinoLuck would not be possible, but despite this I made 3 deposits of 30AUD each. I have a gambling problem and after my session I snapped out of it and requested a proper global ban from their casino network and a refund of my deposits as I believe I would not have been paid in the event of a win. I have not heard anything from them despite this issue being "escalated to management". I have copies of two chat logs, one of the support staff encouraging me to deposit and the other with me chasing the issue up and them assuring me it was being looked into.
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