Casino Luck - Notarised documents

Hi will221169 - welcome to ThePOGG.com!

Before I can do anything to help you I need you to provide me with some information;

1) your username and email address at Casino Luck

2) the amount you won

3) the amount you deposited

4) your deposit method

5) the games you played

6) the amount you wagered on the various games

Thanks,

ThePOGG

Username is [EDIT] email address is [EDIT].I was £180 in profit, I deposited £150, Visa debit card, Bloodsuckers was the game I played before it was withdrawn. I wagered the full requirements which was 20 X deposit and bonus £6k I think.Cant check this as my account is blocked. Thanks [EDIT]

Hi will221169,

Thanks for the information. When I said 'how much you wagered on various games' I meant how much were you betting on individual rounds, not total wagered? Sorry, that wasn't as clear as it should have been.

ThePOGG

Sorry I am unable to check this as my account is blocked. I think I was wagering £1.00 or £1.25 per spin. Sorry cant confirm exact ammounts.

Hi will221169,

It would be helpful if you could confirm your approximate geographic location.

Having reviewed the information submitted by yourself and 2 other complainants with exactly the same issues, there are clear similarities in behaviour patterns across the 3 cases. Clear enough that it's easy to establish why these accounts have been singled out for enhanced security verification procedures.

Obviously these similarities aren't enough to prove wrongdoing, but they do justify the request for Notarized ID.

The price you’re quoting for NID is a mite high. Due to an application for a bank account made in the last couple of months I’ve had to get NID myself. Without any real effort I managed to find a Notary that would certify 3 documents for £35. I appreciate there are regional variations to this, but shop around and you should be able to get this done for a lot less than £150.

I am somewhat uncomfortable with an NID request over a small sum and will discuss this with the casino, but given the significant similarities between the complaints that have been submitted I've no grounds to challenge this request.

Thanks,

ThePOGG

Hi I am in Hampshire , UK. The main reason I contacted you was because when I emailed the casino to verify what they wanted they confirmed they wanted fully notarised documents and not just certified by a notary. This is what has caused the price to be so high. If they only wanted certified copies from the notary the price would have been about £30. Please can we get confirmation of what they actually want.

Regards

Will

Thank you will221169.

There are a number of factors that clearly connect the various complaints that have come in recently.

I've spoken to Casino Luck. They've agreed that you can get your ID certified rather than Notarized.

Please let me know when you've sent this in.

ThePOGG

Hi just to update you I have got an appointment to have my documents certified tomorrow at 5.15. I will then send them straight away.

Hi will221169,

Thanks for the update - let me know when you've submitted this and I'll follow up with the casino.

ThePOGG

Hi just to update you I sent my certified documents first class on Tuesday.

Hi will221169,

Thanks for the update. I'll follow-up with CasinoLuck later in the week.

ThePOGG

Hi will221169,

If possible could you forward a scan/pic of your certified ID to [email protected] There is no problem with the submission right now, this is simply an attempt to speed up the review process.

Thanks,

ThePOGG

Hi sorry unable to forward as I stupidly sent originals without taking copies. Just wanted to get this sorted asap.

Hi just managed to logon to my account and requested a withdrawal of the full £330 so we will see if it is processed

Success money landed in my account this afternoon. Thanks for your help.