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Casino Luck - Rolled back withdrawal

Ruling

Resolved - Casino Luck completed a enhanced security review due to similarities between this player's account and other accounts. Player has now been paid in full.

Read our Casino Luck Review.

Player's Complaint

I joined casinoluck.com on the 30th October and happened to win around £1400 on their sign up offer. I requested a withdrawal, which they subsequently rolled back on the 31st October and locked my account. Since then I have provided them with requested ID (driving license & front/back of card used, plus proof of address). I have also sent them a statement notorised by my bank (Santander) and a copy of ID notorised by my Solicitor. They signed for said documents over 7 days ago (11/11/16), yet they have still not unlocked my account or made any attempts to process my withdrawal.

It appears they are making it unduly difficult for anybody who is lucky enough to win on their site to actually receive their winnings. It honestly feels like they hope people don't bother to chase them so they can keep funds.

Please help in resolving.

Regards,

[EDIT]

[EDIT]

[EDIT]

Read the casino review

3 Responses

ThePOGG
November 19, 2016

Hi allinwlk - welcome to ThePOGG.com!

I'll contact the operator and see what I can find out for you.

Thanks,

ThePOGG

allinwlk
November 22, 2016

Hi, I'm not sure what you did, but funds were safely received this morning! Thanks for your help.

ThePOGG
November 22, 2016

Hi allinwlk,

I spoke with the manager at Casino Luck yesterday. After reviewing certain information there were similarities between your account and other accounts that were worthy of more in depth review, but we ultimately agreed that the indicators were not a indicator were a false positive (or negative depending on your perspective).

I'm glad to hear you've received your funds!

ThePOGG

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Agreement

allinwlk consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:

November 19, 2016

The United Kingdom of Great Britain and Northern Ireland sits to the north-west of mainland Europe. The United Kingdom shares a border with The Republic of Ireland and has coasts on the Atlantic Ocean, Celtic Sea, North Sea, Irish Sea and English Channel. The population of the UK is approaching the 67.6 million mark leading to a fairly densely populated land mass. The gambling sector in the United Kingdom is entirely regulated and licensed by the UKGC – the United Kingdom Gambling Commission. Should players resident In the UK wish to gamble with foreign based operators there is no history of this being treated as a criminal offence, but high levels of protection exist for UK residents playing with UK licensed operators.