Casino Luck - self-exclusion

Ruling

Declined - Complaints related to whether UK players should have been prevented from accessing gambling services are reserved to the management of the UKGC.

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Player's Complaint

Dear whom may concern

I self excluded my spinson.com account as I have a serious gambling problem. However I have managed to play on 4 sister casinos since my self exclusion and I demand a refund for all my deposits made on your sister sites after my self exclusion.

The casinos that I managed to deposit and play on after my self exclusion are

Barbados casino

Play frank

Magic red

Casino luck

I should have never been able to play on any of these casinos nor should I of been able to deposit.

I hope to resolve this matter as soon as possible because you did not self exclude me properly across your sites, I have an email as proof stating that aspire global is responsible for my self exclusion.

I demand a refund of all the deposits made on these sites.

I hope to hear your response soon and can resolve this matter.

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