Casino Luck - Verification Issues
Ruling
Resolved - We have significant concerns about the similarities between this and 2 other complaints submitted against CasinoLuck by 3 supposedly independent parties. Regardless, these players have been paid.
Read our CasinoLuck Review.
Player's Complaint
Hi I'm currently in a dispute with Casino Luck
I recently took part in their 100% deposit bonus welcome offer.
I finished the rollover with a final balance of £280(ish) so a £130 profit.
I then attempted to withdraw the balance to skrill. I got an email the following day requesting the standard stuff (passport, utilities bill etc) no problem. However they also requested me to post them notarised copies of these aswell!
Crazy!I queried this with them, and they informed me I was a 'security risk' however, they also informed me that if I forfeit my winnings I can have my deposit back. No documents etc... surely this is incredibly sketchy?
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Hi JoeyF1985 - welcome to ThePOGG.com!
There's nothing outstandingly unusual about this request other than this being the first time I've seen Casino Luck request Notarized ID.
Basically the casino are telling you that they believe you're running an account under someone else's name. They've stated that you've provided enough information that they're willing to return your deposit and close your account, but if you wish to receive the winnings or continue to play you'll have to meet the enhanced verification requirements. I'm happy to speak to Casino Luck to ensure if you provide valid NID that you will ultimately be paid, but it's highly unlikely that I will be able to get them to drop the request completely.
Before I can speak to the casino you'll need to provide me with your username and email address at Casino Luck.
Thanks,
ThePOGG