Found for the Casino - This player has significantly exceeded the maximum allowed be with a bonus and as such Casino Max are within their rights to void winnings.
I took a bonus on a deposit of $243.00 and completed the playthrough where I won 16k. The slot games would not allow me to spin more than $10 max during the playthrough, which is the sites policy. Once I completed the playthrough, the games let me spin at higher amounts, and the money in my account was marked as "withdrawable" after the playthrough was met I continued playing for an additional 4 or 5 hours mainly the game " naughty or nice spring break" . I got tired and requested several payouts of $4k which is the max per week. I then received emails stating I needed to verify my account and the gentleman was very pleasant. I sent all of the required information and received another email stating that my account was fully verified, congrats on my win....the next day I got emails of "declined payout" saying that I violated t and c, because my average bet was $40 , 30 above the limit on playthrough which was $10. This is impossible because the game wouldn't allow me over 10 a bet until I reached the playthrough. They must of factored in all of the wagers for the next 6 hrs to come up with this. I responded to Live chat, and another rep told me my average was $28 a bet during playthrough, which again makes no sense. In the end these people took my payout cash of 12k and another 1900 I had left in my balance, leaving me the original $243 deposit. I need my winnings, it is completely unfair, and their reason isn't even possible because during the playthrough no game allowed me to spin more than $10.
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Casino Max - non payment
Posted by Scotty001
August 13, 2018
Scotty001 consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:
August 13, 2018