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Casino Moon - Withdraw Cancelled

Ruling

Resolved - Casino Moons inform us that this player has been paid. The player is non-responsive to our requests for an update so we assume they're happy.

Read our Casino Moons Review.

Player's Complaint

Hi there,

So I tried to withdraw my winnings and casino moons as cancel my withdraw and and put my winnings back to my online account, I’ve email and ask them why is that so and no answer has been given, all they kept say is that I have to email account[email protected] to provide my details for wire transfer but I’ve already have done that on my online account and I’ve tried to withdraw the second time and I’m afraid they will do the same thing and give another excuse.

I really want to withdraw my winnings

Can you help please.

Read the casino review

3 Responses

User icon
ThePOGG
February 15, 2019

Hi hannah,

I've spoken to Casino Moons about your issue. They inform me that your withdrawal has been processed and approved.

We would appreciate it if you could let us know when you receive your funds.

Thanks,

ThePOGG

User icon
ThePOGG
February 22, 2019

Hi hannah,

Have you received your funds?

Thanks,

ThePOGG

User icon
ThePOGG
March 1, 2019

Hi hannah,

If we haven't heard from you by Friday the 8th of March I'll assume you've received your funds and close this complaint.

Thanks,

ThePOGG

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Agreement

Hannah consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:

  • Casino Moons
  • Curacao eGaming
  • Fifth Street

February 8, 2019

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