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I have deposit cash, and forced to receive bonuses, practically every day the sent 100$, 50$ and 25$. I made a deposit and the same day received a bonus... I gain 4000$ after the wagering conditions, I asked via their chat if I could cashed my money, they told me in that I needed to make a deposit, I did. Made the request to withdraw, nothing, two weeks later In the chat, they told me that I needed to send ID proof, bill for home address, copy of the MasterCard used to deposit, I did no answer, no replied, then another week, was told that everything was ok, that I needed to make a deposit to withdraw the money, another week, nothing, again and again the same song, after two months, I asked what was the problem, the man told me that I was not allow to withdraw the money because the wagering issue, I said impossible, then he replied ooh is bonus money, then I said all this time I have been told another thing, now that is bonus money, he said, to deposit money minimum, and request 200$ , I did, nothing. MI sent an email requesting an explanation no news from them. I started playing with the 4000$ and I won 12,000$ ... I feel they are not transparent , at first, I wasn't been paid the 4000$ because I needed an Ecopayz account, I opened one, then told that I really needed an Ecopayz card, I got one, then that I needed to deposit within five days, I did, again and again... Please help me.
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Casino Moons - Cashout denied
Posted by doris2016
September 12, 2016
doris2016 consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:
September 12, 2016