Casino Moons – Cashout denied
Resolved - Casino Moons have provided a reasonable explanation for the situation. Player non-responsive. We assume they are happy with the explanation.
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I have deposit cash, and forced to receive bonuses, practically every day the sent 100$, 50$ and 25$. I made a deposit and the same day received a bonus... I gain 4000$ after the wagering conditions, I asked via their chat if I could cashed my money, they told me in that I needed to make a deposit, I did. Made the request to withdraw, nothing, two weeks later In the chat, they told me that I needed to send ID proof, bill for home address, copy of the MasterCard used to deposit, I did no answer, no replied, then another week, was told that everything was ok, that I needed to make a deposit to withdraw the money, another week, nothing, again and again the same song, after two months, I asked what was the problem, the man told me that I was not allow to withdraw the money because the wagering issue, I said impossible, then he replied ooh is bonus money, then I said all this time I have been told another thing, now that is bonus money, he said, to deposit money minimum, and request 200$ , I did, nothing. MI sent an email requesting an explanation no news from them. I started playing with the 4000$ and I won 12,000$ ... I feel they are not transparent , at first, I wasn't been paid the 4000$ because I needed an Ecopayz account, I opened one, then told that I really needed an Ecopayz card, I got one, then that I needed to deposit within five days, I did, again and again... Please help me.
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