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Casino Moons – email issues

Ruling

Resolved - Casino Moon inform us there is no reason this player cannot withdraw. The player is non-responsive so we assume they've received their funds.

Read our Casino Moons Review.

Player's Complaint

they disabled my account coz my givin email address was [EDIT] but when i return an email it replies from [EDIT] so its missin the . so when i won the money and verified my account they disabled it plz call me on [EDIT]

Read the casino review

5 Responses

ThePOGG
Feb 07, 2019

Hi bazza - welcome to ThePOGG.com!

I'll contact the operator and see what we can find out for you.

Thanks,

ThePOGG

bazza
Feb 12, 2019

Hi, Thank you later on that evening they reopened my account with the $6000 in it but when i went to withdraw they requested i make one successful deposit first so I agreed and began to make a deposit with my bank card which are normally accepted by the casino and all its sister casinos sites but this time was refused as they said it was no longer a deposit method

ThePOGG
Feb 15, 2019

Hi bazza,

I've spoken to Casino Moons about this issue and they tell me there should be no reason you cannot use your card. Can you email them a screen shot of the message you are receiving when you try to deposit?

Thanks,

ThePOGG

ThePOGG
Feb 22, 2019

Hi bazza,

I'm following-up on the above?

Thanks,

ThePOGG

ThePOGG
Mar 01, 2019

Hi bazza,

If we haven't heard from you by Friday the 8th of March I'll assume you no longer require our help and close this complaint.

Thanks,

ThePOGG

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Agreement

bazza consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:

  • Casino Moons
  • Curacao eGaming
  • Fifth Street

February 7, 2019