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Casino Moons – email issues

Ruling

Resolved - Casino Moon inform us there is no reason this player cannot withdraw. The player is non-responsive so we assume they've received their funds.

Read our Casino Moons Review.

Player's Complaint

they disabled my account coz my givin email address was [EDIT] but when i return an email it replies from [EDIT] so its missin the . so when i won the money and verified my account they disabled it plz call me on [EDIT]

Read the casino review

5 Responses

ThePOGG
Feb 07, 2019

Hi bazza - welcome to ThePOGG.com!

I'll contact the operator and see what we can find out for you.

Thanks,

ThePOGG

bazza
Feb 12, 2019

Hi, Thank you later on that evening they reopened my account with the $6000 in it but when i went to withdraw they requested i make one successful deposit first so I agreed and began to make a deposit with my bank card which are normally accepted by the casino and all its sister casinos sites but this time was refused as they said it was no longer a deposit method

ThePOGG
Feb 15, 2019

Hi bazza,

I've spoken to Casino Moons about this issue and they tell me there should be no reason you cannot use your card. Can you email them a screen shot of the message you are receiving when you try to deposit?

Thanks,

ThePOGG

ThePOGG
Feb 22, 2019

Hi bazza,

I'm following-up on the above?

Thanks,

ThePOGG

ThePOGG
Mar 01, 2019

Hi bazza,

If we haven't heard from you by Friday the 8th of March I'll assume you no longer require our help and close this complaint.

Thanks,

ThePOGG

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Agreement

bazza consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:

  • Casino Moons
  • Curacao eGaming
  • Fifth Street

February 7, 2019

The United Kingdom of Great Britain and Northern Ireland sits to the north-west of mainland Europe. The United Kingdom shares a border with The Republic of Ireland and has coasts on the Atlantic Ocean, Celtic Sea, North Sea, Irish Sea and English Channel. The population of the UK is approaching the 67.6 million mark leading to a fairly densely populated land mass. The gambling sector in the United Kingdom is entirely regulated and licensed by the UKGC – the United Kingdom Gambling Commission. Should players resident In the UK wish to gamble with foreign based operators there is no history of this being treated as a criminal offence, but high levels of protection exist for UK residents playing with UK licensed operators.

Disclaimer:

The above information is what we believe to be the the legal status of online gambling, however information on this topic is limited and hard to find. We accept no liability for any errors or ommissions. It is the reader’s responsibility to ensure that they know the legality of online gambling in their country before engaging with any online gambling service.