Casino Moons - Missing payment
Resolved - After some issues with a bank transfer being rejected this player has received their full withdrawal. We consider this issue resolved.
Read our Casino Moons Review.
I really hope that you will be able to assist me to get my money from Casino Moons.
From 8 November I'm trying to withdraw my winnings. Everyday a different online adviser. Nobody was able to help and everyday a new excuse. I emailed all the required documents. An online voucher was required. First i filled it in on the computer. Then I have to redo it AGAIN by hand. They did not want to accept my savings account and insist using my credit card. ( on the "proof of payment" they apparently paid it into my savings account that they could not use)
With the withdraw they required an account number. I assumed it was my personal account. After numerous efforts and online chats a guy named [EDIT] was the first adviser willing to help me. He gave me the correct account number and customer ID. I filled in the voucher requested with the correct number.
On 21 November the withdraw was accepted and the message I revieved said 72 HOURS.
After talking online with so many advisers that wasn't really in the mood to assist i got hold of [EDIT] again. He explained to me that it will take up to 12 days to received my money.
After numerous emails and almost never feed back Casino Moons told me that the money was paid in and I have to contact my bank because they put a hold on my account.
I contact the bank and for a week of investigation the bank asked for proof of payment.
I emailed and ask for proof payment and that Casino Moons have to email the bank and CC me. They did not emailed the bank and after so many emails they mailed me a so called proof of payment. I contacted the bank with all the reference numbers on the so called proof of payment the money could still not be located.
Every time I emailed Casino Moons i used the following adresses:
Account number to withdraw the money : [EDIT]
Costumer account number: [EDIT]
Thank you for taking time to read my complain.
Hope to hear from you soon.
the casino review
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