Casino Moons - not honouring winnings or returning deposit or answering emails
Resolved - After a significant delay this player has received their full payment from CasinoMoons. The operator should be credited for taking measures to prevent UK players from accessing their services.
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On the 31st of Jan I deposited £400 and without the use of a bonus gambled my balance up to a tidy £1800. Then a couple of days later they told me they were returning my deposit, this is what they said:
Our Customer Support team has created ticket #SEC2455863 on your behalf, with the following message:
We would like to inform you that your account has been closed, since we no longer accept UK players on our gaming platforms.
We kindly ask you to send us your Ecopayz account details, in order for us to process a full refund for the amount that you have deposited.
We apologize for any inconveniences this may have caused you and we wish you the best of luck in your future endeavors.
Casino Moons Security Team
If you wish to provide additional comments or information regarding this issue, please don't open a new ticket; simply click reply on the auto-reply email you received from us and enter your comment. Please do not alter the subject line.
At your service,
I do not have Ecopayz and have replied to tell them this and ask for my winnings to also be returned to me. I emailed them on the 3rd, the 8th and the 15th and they have not responded. Chat feature on their site only works when you are logged in. Of course, I cannot log in anymore.
I have done some research and I believe other UK Based players are still playing. It is not even a huge amount of money. I think they are a good casino and will give them the benefit of the doubt but only if they return my deposit and winnings to me. My username is [EDIT]
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