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Casino Moons - Refusing to pay me for my winnings


Resolved - The submitting complainant has become non-responsive to our repeated requests for additional information. As such we assume they have resolved their issue on their own.

Read our Casino Moons Review.

Player's Complaint

I have made many DEPOSITES to this casino and on the withdrawal in question I have made a twenty five dollar deposit plus I have spent over 1000 dollars of my winnings to make up for the be twenty five free spins that I have received but they still refuse to pay me. I have screen shots of the amount that is available to be withdrawn. Why won't they pay me if it says the amount available to be withdrawn? Can you please help me with my situation?

Read the casino review

3 Responses

User icon
May 21, 2021

Hi Iamfish - welcome to!

What reason has the operator given for non-payment?



User icon
May 29, 2021

Hi Iamfish,

I'm following-up on the above?



User icon
June 6, 2021

Hi Iamfish,

If we haven't heard from you by Friday the 18th of June I'll assume you no longer need our assistance and close this complaint.



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Iamfish consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:

  • Casino Moons
  • Curacao
  • Fifth Street

May 19, 2021

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