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Casino Moons - repeated decline of withdrawl

Ruling

Found for the Casino - While this complaint was ongoing this player chose to play with their balance and subsequently lost it. As such there is nothing we can do for them.

Read our Casino Moons Review.

Player's Complaint

I have had enough. I won $800 on casino moons (my own money, no bonuses) and requested a withdrawl. Twice it was declined due to more information needed on my account. I then played it up to $1800, which I requested to withdraw on the 6/01/2019. 5 days later it was declined due to random account verification? I have done everything asked of me and I am so sick of the lack of customer service from casino moons and it’s employees. No one will tell me why my withdrawl was declined other than ‘random verification’ and to try again. I want this issue resolved so I can close my account and move to a different casino.

Read the casino review

4 Responses

User icon
ThePOGG
January 17, 2019

Hi emily18 - welcome to ThePOGG.com!

I'll contact the operator and see what we can find out for you.

Thanks,

ThePOGG

User icon
ThePOGG
January 25, 2019

Hi emily18,

I've spoken to the operator regarding this issue. Apparently while the verification process was ongoing you played your funds down? If this is correct there's nothing we can do to help you. Can you confirm this?

Thanks,

ThePOGG

User icon
ThePOGG
February 1, 2019

Hi emily18,

I'm following-up on the above?

Thanks,

ThePOGG

User icon
ThePOGG
February 8, 2019

Hi emily18,

If we haven't heard from you by Friday the 15th of February I'll assume the above to be true and close this complaint.

Thanks,

ThePOGG

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Agreement

Emily18 consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:

  • Casino Moons
  • Curacao eGaming
  • Fifth Street

January 17, 2019

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