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Casino Moons - withdrawal issues

Ruling

Found for the Casino - This player is claiming for R7k when there was a single error that showed their pending withdrawal of R7k and their actual withdrawal was for R700.

Read our Casino Moons Review.

Player's Complaint

Good day

This is with great disappointment that I'm writing this email.

I have been a registered client on your Casino Moons platform for almost a year.

I have numerous problems everytime I want to withdraw my winnings.

The first time I wanted to withdraw my winnings was on the 8th of October 2017! Nobody was willing to help. I only received the payout in January 2018!

As time goes by I have to begg and plead to be played out!

Every time a new excuse or like now again, verification!

In the beginning of May I once again had numerous problems with Casino Moons! I had no other choice than to contact "The Pogg". In just 3 days my money was paid in.

Unfortunately I have no choice but to report Casino Moons AGAIN.

On the 2nd of October 2018 I did a withdraw of R7000.00

After 3 days I started asking questions when payment will be done.

Everyday all I hear is that is being reviewed. On Monday morning the online advisers told me that I need to email accounts. After asking why my money was not paid out my money was put back into my casino account. Everyday I hear the same excuse that is being reviewed. Then I was told to verify all my bank cards, address and ID. Now surely if I use the Same account for payouts since I signed up they must surely have all the info. Why do I need to verify everything everytime I want to withdraw my money?

I really hope that you will be able to assist me in this matter as I get NO response from accounts at Casino Moons.

Please feel free to contact me if you require any of the screenshots on the life chat or emails.

Find attached also the withdraw screenshot from the 2nd of October as well as the new requests from the 8th of October.

Kind Regards

[EDIT]

Read the casino review

2 Responses

User icon
ThePOGG
October 12, 2018

Hi France - welcome back!

I'll contact the operator and see what we can find out for you.

Thanks,

ThePOGG

User icon
ThePOGG
October 29, 2018

Hi France,

I've discussed this issue at length with Casino Moons.

Your withdrawal on the 2nd of October for R700 was rejected on the 8th of October as you had not submitted a copy of the front of your card ending 3916.

You then submitted another withdrawal request again for R700 on the 8th of October. This was rejected on the 12th of October as the casino requested additional proof of ownership of the credit card.

You then requested another withdrawal of R700 which has been paid.

Your transaction and balance history correlate precisely in this respect - the amount going into and leaving your account each time was R700. While your pending withdrawal page did at one point show R7000, this was a display error and never coincided with the size of your balance or the withdrawal you'd actually placed.

Thanks,

ThePOGG

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Agreement

France consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:

October 12, 2018

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