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Casino Moons – Withdrawal


Found for the Casino - This player has played away their balance before we could resolve this issue. There is nothing we can do to help when you do this.

Read our Casino Moons Review.

Player's Complaint

Won on the 12th of November requested the withdawal straight away sent through all required documents waited the 5 days only for my request to be unsuccessful. Gave them the benefit of the doubt and requested my wothdawal again, waited the 5 days kept emailing for updates but no response, used the chat to check the progress they said everything was fine. 5 days passed and my request was again unsuccessful again. Their excuse was, my account hasn’t been verified? After telling my it was already verified and everything was fine? I just want my winnings already!

Read the casino review

2 Responses

Nov 27, 2018

Hi stephina - welcome to ThePOGG.com!

I'll contact the operator and see what we can find out for you.



Dec 06, 2018

Hi stephina,

I've spoken to the operator about this issue. Apparently your withdrawals were declined as you had not provided a valid bank statement to verify your account.

Unfortunately in the time between you've chosen to play with, and subsequently lost, your balance. While I understand your frustrations in completing the verification process, if you've chosen to gamble your funds I'm afraid there's nothing further we can do to assist you.


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stephina consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:

  • Casino Moons
  • Curacao eGaming
  • Celicorp Limited

November 26, 2018

The United Kingdom of Great Britain and Northern Ireland sits to the north-west of mainland Europe. The United Kingdom shares a border with The Republic of Ireland and has coasts on the Atlantic Ocean, Celtic Sea, North Sea, Irish Sea and English Channel. The population of the UK is approaching the 67.6 million mark leading to a fairly densely populated land mass. The gambling sector in the United Kingdom is entirely regulated and licensed by the UKGC – the United Kingdom Gambling Commission. Should players resident In the UK wish to gamble with foreign based operators there is no history of this being treated as a criminal offence, but high levels of protection exist for UK residents playing with UK licensed operators.


The above information is what we believe to be the the legal status of online gambling, however information on this topic is limited and hard to find. We accept no liability for any errors or ommissions. It is the reader’s responsibility to ensure that they know the legality of online gambling in their country before engaging with any online gambling service.