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Casino Moons - Withdrawal

Ruling

Resolved - This player has become non-responsive to our requests for an update, so we assume that they've now received their funds from Casino Moons.

Read our Casino Moons Review.

Player's Complaint

Hi,

So I’ve been waiting for my payout for over two months now from Casino Moons. I’ve contacted them but no response than finally they decided to process my withdrawal and said it’ll take 3-7 business days to be in my account and it’s been more than 7 business days and I still haven’t receive my payout. Please help.

Read the casino review

4 Responses

ThePOGG
September 6, 2019

Hi hannah - welcome back!

You are playing with an unlicensed operator. There are often delays with payments in your market due to the legal restrictions imposed by your government.

Give it a week and if you haven't received your funds by Friday the 13th of September I'll contact the operator on your behalf.

Thanks,

ThePOGG

ThePOGG
September 13, 2019

Hi hannah,

Have you received your funds?

Thanks,

ThePOGG

ThePOGG
September 20, 2019

Hi hannah,

I'm following-up on the above?

Thanks,

ThePOGG

ThePOGG
September 27, 2019

Hi hannah,

If we have not heard from you by Friday the 4th of October I'll assume you have received your funds and close this complaint.

Thanks,

ThePOGG

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Agreement

Hannah consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:

  • Casino Moons
  • Curacao eGaming
  • Fifth Street

September 5, 2019

The United Kingdom of Great Britain and Northern Ireland sits to the north-west of mainland Europe. The United Kingdom shares a border with The Republic of Ireland and has coasts on the Atlantic Ocean, Celtic Sea, North Sea, Irish Sea and English Channel. The population of the UK is approaching the 67.6 million mark leading to a fairly densely populated land mass. The gambling sector in the United Kingdom is entirely regulated and licensed by the UKGC – the United Kingdom Gambling Commission. Should players resident In the UK wish to gamble with foreign based operators there is no history of this being treated as a criminal offence, but high levels of protection exist for UK residents playing with UK licensed operators.