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Casino Moons – Withdrawal

Ruling

Found for the Casino - This player has played away their balance before we could resolve this issue. There is nothing we can do to help when you do this.

Read our Casino Moons Review.

Player's Complaint

Won on the 12th of November requested the withdawal straight away sent through all required documents waited the 5 days only for my request to be unsuccessful. Gave them the benefit of the doubt and requested my wothdawal again, waited the 5 days kept emailing for updates but no response, used the chat to check the progress they said everything was fine. 5 days passed and my request was again unsuccessful again. Their excuse was, my account hasn’t been verified? After telling my it was already verified and everything was fine? I just want my winnings already!

Read the casino review

2 Responses

ThePOGG
Nov 27, 2018

Hi stephina - welcome to ThePOGG.com!

I'll contact the operator and see what we can find out for you.

Thanks,

ThePOGG

ThePOGG
Dec 06, 2018

Hi stephina,

I've spoken to the operator about this issue. Apparently your withdrawals were declined as you had not provided a valid bank statement to verify your account.

Unfortunately in the time between you've chosen to play with, and subsequently lost, your balance. While I understand your frustrations in completing the verification process, if you've chosen to gamble your funds I'm afraid there's nothing further we can do to assist you.

ThePOGG

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Agreement

stephina consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:

  • Casino Moons
  • Curacao eGaming
  • Celicorp Limited

November 26, 2018