Casino Napoli - denied withdrawal
Found for the Player - Casino Napoli appears to be enforcing a maximum bet term on non-bonus play. Our understanding is that this is non-compliant with EU consumer law.
Read our Casino Napoli Review.
Hi i am based in uk and i signed up to casino napoli.
I deposited 100 euro and asked them to remove the bonus so I had no wager.
I lost this and then deposited another 100 euro.
I played a 60 euro spin on slot and I won 5200 ish euro and withdraw some of it. I then cancelled my withdraw to play another 100 or 200.
Then I decided to withdraw 4600 euro in the end, which was pending. Then next day I deposited 600 euro from my card and let the existing withdraw stay there.
I waited 5 days and no one contacted me so I sent my document off anyway.
I then got a replay saying
As part of our regular withdrawal review process, we have seen that the terms and conditions of the casino were not met.
Our Terms and Conditions prohibit placing single bets equal to or greater than 30% from the value of the deposit.
We have therefore cancelled your withdrawal request and removed the winnings.
So if I did this 100 times and spent 6000 I still woudent get paid because my last deposit was only 100 euro
This is not fair at all.
Why did they let me sign up if im in the UK anyway. The minimum I want is my deposits back.
the casino review
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