Casino napoli - didn't close my account
Found for the Casino - If you are looking for the casino to take responsibility for stopping you playing, you need to be clear with them that you have a gambling problem. Asking for your account to be "closed" is not enough.
Read our Casino Napoli Review.
I'm writing to you if you can help me with money refund from Casino Napoli.
I have started playing in Casino Napoli at start of december 2017. My first attempt to close account was on 21st december 2017. I have asked ifhe can close my account, because I'm loosing all the time. He tried to convince me to play further and in case I want to close my account I should send request to [email protected] I did send request for closing my account, without any response from support. Next attempt when I tried to close my account was on 30.12.2017, next attempt was 27.01.2018 and 09.04.2018 and they finally closed it on 10.th april 2018. I have lost a lot of money, because I couldn't self exclude me. I have written to them, if I can get refund of my deposits minus withdrawals, and they didn't answer me. I only received msg that they have closed my account and if i want to reopen it I have some terms of agreement.
Could you help me with this case. I think if player want to close account and self exclude himself, Casino should do this. The operators were quite opposite. They were convincing me to play again, and that I have nice wins and so on.
Only proof I have are sent mail to them.
Thank you for your help
the casino review
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