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Casino Napoli - Irregular Play


Found for the Player - Casino Napoli appear to have enforced a maximum bet term on non-bonus play. Our understanding is that this is non-compliant with EU law.

Read our Casino Napoli Review.

Player's Complaint

Cancelled first withdrawal for irregular bet. Not contested.

2nd withdrawal refused due to irregular bet which is a lie as only did small bets and no table games like they are saying.

I have it all recorded with pictures.

Read the casino review

2 Responses

User icon
November 26, 2019

Hi duggy141 - welcome to!

As a UK citizen you should only be playing with operators that hold a UKGC license. Slottica do not hold a UKGC license and as such are breaking UK law by accepting your custom.

Unfortunately you have chosen to play with an operator that is both negatively listed with this service and who has historically been non-cooperative with complaints submitted to us. While we will try to contact the operator on your behalf the chances of a successful mediation are low.



User icon
December 20, 2019

Hi duggy141,

Reviewing your play history, you have claimed two bonuses on 25/11. Casino Napoli carry the following bonus term:

"12. CasinoNapoli reserves the right to withhold any withdrawals and/or confiscate all winnings and Bonuses for irregular play. "Irregular play" may include, inter alia:

Players betting the equivalent sum of 20% or more of their deposit in play using Deposit Bonus in a single bet, with objective to increase significantly their bankroll will be flagged as bonus abuser and high-risk players. Such bets are not allowed and will be deemed a violation of Deposit Bonus terms and conditions."

After claiming these bonuses your balance never dipped to zero (which would have voided the bonus) and you started betting significantly more of your 20% of even your total deposits (rather than last deposit or deposit that triggered the bonuses) long before you had completed the wagering requirements associated with the bonuses you claimed. As such you have violated the bonus terms and conditions and the operator are within their rights to consider all play from the point of the first claim void and reset both parties to their starting positions.

Sorry we could not be of more help.


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duggy141 consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:

  • Casino Napoli
  • Curacao eGaming
  • Alpha Interactive Solutions N.V.

November 26, 2019

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