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Casino Napoli - kept changing the wagering requirement!

Ruling

Found for the Player - Despite our repeated efforts to contact Casino Napoli to discuss this issue we have received no response whatsoever from the operator.

Read our Casino Napoli Review.

Player's Complaint

after I self excluded in UK I joined this site, made a lot of deposits today (1400 in total) (13/14th)2020, and wound the wagering requirement down to 0 upon winning 1200 on one slot I went to withdraw and it's now 9996.8 euro!!! This cant be fair nor is it a service I payed for, i need help as this is complete BS and i dont know what to do next

Read the casino review

4 Responses

User icon
ThePOGG
January 14, 2020

Hi daffy24 - welcome to ThePOGG.com!

As a UK citizen you should only be playing with operators that hold a UKGC license. Casino Napoli do not hold a UKGC license and as such are breaking UK law by accepting your custom.

With the greatest of respect you need to give the operator a reasonable amount of time to resolve this issue internally before seeking the intervention of a 3rd party dispute mediation service. If you are still experiencing issues on Friday the 31st of January let us know and I'll contact the operator on your behalf.

Thanks,

ThePOGG

User icon
ThePOGG
January 31, 2020

Hi daffy24,

Are you still experiencing issues?

Thanks,

ThePOGG

User icon
daffy24
February 9, 2020

Found out why, they were automatically adding bonuses with each deposit so made it impossible for me to withdraw any winnings I contacted them about it and they said what I just wrote above.i have since complained and asked for a refund. Today I received their response to that, where to do I send it to you? and they basically said bugger off you should have known better. Please help as this is becoming very stressful.

User icon
ThePOGG
February 21, 2020

Hi daffy24,

Unfortunately after repeated efforts to contact the operator to discuss this issue we have received no response what-so-ever. At this juncture we have no reasonable expectation of this changing.

Sorry we could not be of further help.

ThePOGG

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Agreement

daffy24 consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:

  • Casino Napoli
  • Curacao eGaming
  • Alpha Interactive Solutions N.V.

January 14, 2020

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