Casino Napoli - kept changing the wagering requirement!
Ruling
Found for the Player - Despite our repeated efforts to contact Casino Napoli to discuss this issue we have received no response whatsoever from the operator.
Read our Casino Napoli Review.
Player's Complaint
after I self excluded in UK I joined this site, made a lot of deposits today (1400 in total) (13/14th)2020, and wound the wagering requirement down to 0 upon winning 1200 on one slot I went to withdraw and it's now 9996.8 euro!!! This cant be fair nor is it a service I payed for, i need help as this is complete BS and i dont know what to do next
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Hi daffy24 - welcome to ThePOGG.com!
As a UK citizen you should only be playing with operators that hold a UKGC license. Casino Napoli do not hold a UKGC license and as such are breaking UK law by accepting your custom.
With the greatest of respect you need to give the operator a reasonable amount of time to resolve this issue internally before seeking the intervention of a 3rd party dispute mediation service. If you are still experiencing issues on Friday the 31st of January let us know and I'll contact the operator on your behalf.
Thanks,
ThePOGG