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Casino Napoli - Lack of license

Ruling

Declined - We do not pursue refund of losses based on lack of license. If your government cannot enforce its restrictions there's no chance we can.

Read our Casino Napoli Review.

Player's Complaint

Hi

I am not sure who to turn to with this or who can help.

I thought i was depositing at this casino in Euros but the currency on my bank statement is RUB, Moscow. The transactions show as CNPLAY, schools business and secreterial, MADRID. When i received a withdrawal from them, they sent me a Payment Advice from Interpay,Kilkenny and said it was professional fees.

All i want to do is have my deposits less withdrawals refunded because this company is not legit and do not have a UK Licence. I was also called regular by my VIP manager from London.

When i tried to self exclude my account they offered me more bonuses to stay. I contacted Live chat to close my account who said I had to email them but they never responded for days.

Read the casino review

1 Responses

ThePOGG
June 4, 2020

Hi ozzy79 - welcome to ThePOGG.com!

Unfortunately there is nothing we can do to help you in this instance. As explained in our Complaints FAQs we do not pursue refunds of losses based on lack of license. If your own government cannot prevent unlicensed operators from accepting their citizens, there is no possibility of the operator offering a refund simply on the basis of us asking them to.

You may find our free Responsible Gambling app BetBlocker useful. It allows users to restrict their internet capable devices from accessing over 12k gambling operator websites for between 24 hours and 5 years.

Sorry we cannot be of further help.

ThePOGG

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Agreement

Ozzy79 consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:

  • Casino Napoli
  • Curacao eGaming
  • Alpha Interactive Solutions N.V.

June 4, 2020

The United Kingdom of Great Britain and Northern Ireland sits to the north-west of mainland Europe. The United Kingdom shares a border with The Republic of Ireland and has coasts on the Atlantic Ocean, Celtic Sea, North Sea, Irish Sea and English Channel. The population of the UK is approaching the 67.6 million mark leading to a fairly densely populated land mass. The gambling sector in the United Kingdom is entirely regulated and licensed by the UKGC – the United Kingdom Gambling Commission. Should players resident In the UK wish to gamble with foreign based operators there is no history of this being treated as a criminal offence, but high levels of protection exist for UK residents playing with UK licensed operators.