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Casino Napoli - not paying out


Found for the Player - Our understanding is that imposing maximum bet terms on non-bonus play breaches EU consumer law, but having discussed this issue with this group previously they will not change their position.

Read our Casino Napoli Review.

Player's Complaint

After winning a amount of money on small stakes 2-3-4 euros and building my pot to over 4000 euros I increased the bets to 20 euros at which point I started to lose my winnings down to 1977 at this point I requested a withdrawal I sent all documents the casino requested, now the casino has come back and declined all my winnings and said they are void

Read the casino review

3 Responses

User icon
June 10, 2021

Hi Snips123 - welcome to!

Did you claim a bonus? What size was your last deposit?



User icon
June 11, 2021

No I never claimed the bonus and my last deposit was €50

User icon
June 13, 2021

Hi Snips123,

Unfortunately there is nothing we can do to help you in this instance. This group of operators apply maximum bet limits to non-bonus play. Our understanding is that this practice would be non-compliant with EU consumer law, but having discussed this issue on several occasions with this group I can say with confidence that they will not change their position.

Sorry we cannot be of more help.


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Snips123 consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:

  • Casino Napoli
  • Curacao
  • Alpha Interactive Solutions N.V.

June 6, 2021

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