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Casino Napoli - Payout

Ruling

Resolved - The submitting complainant has become non-responsive to our repeated requests for additional information. As such we assume they have resolve their issue on their own.

Read our Casino Napoli Review.

Player's Complaint

They would not pay me out because the said it was irregular gambling

Read the casino review

3 Responses

User icon
ThePOGG
January 31, 2020

Hi seenitall61 - welcome to ThePOGG.com!

As a UK citizen you should only be playing with operators that hold a UKGC license. Casino Napoli do not hold a UKGC license and as such are breaking UK law by accepting your custom.

Unfortunately you have chosen to play with an operator that is both negatively listed with this service and who has historically been non-cooperative with complaints submitted to us. While we will try to contact the operator on your behalf the chances of a successful mediation are low.

Can you tell me exactly what the operator told you when they emailed you to decline your payment?

Thanks,

ThePOGG

User icon
ThePOGG
February 11, 2020

Hi seenitall61,

I'm following-up on the above?

Thanks,

ThePOGG

User icon
ThePOGG
February 18, 2020

Hi seenitall61,

If we haven't heard from you by Friday the 28th of February I'll assume you no longer need our assistance and close this complaint.

Thanks,

ThePOGG

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Agreement

Seenitall61 consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:

  • Casino Napoli
  • Curacao eGaming
  • Alpha Interactive Solutions N.V.

January 30, 2020

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