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Casino Napoli - Responsible gaming


Declined - When you choose to play with a weakly licensed or unlicensed operator there are no Responsible Gambling standards they are required to adhere to.

Read our Casino Napoli Review.

Player's Complaint


I have had account with this and their sister site where account was closed and I requested funds back from bronze casino due to illness but they declined and I easily managed to still gamble with their siyer site casino napoli whilst my other complaint was ongoing and I had requested them to close all my accounts related to their company but they didnt and i easily could play on their site. They are very much aware of my situation and yet they didn't block my account with napoli i hope you could really help me get all the umds back.there is nothing wuc as responsible gaming in their company and they don't alert or stop you even after closure of account within a branch they still let you play. Their company classy slots I also had issues with them. This company should be closed and they shouldn't be guvem a license.

Read the casino review

1 Responses

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October 4, 2019

Hi angryburd15 - welcome to!

As a UK citizen you should only be playing with operators that hold a UKGC license. Casino Napoli do not hold a UKGC license and as such are breaking UK law by accepting your custom.

Secondly, the group you have chosen to play with are both negatively listed here, inconsistent in their approach to managing complaints submitted to this service and are weakly licensed. Unlike UK licensed operators there are no standards that they are required to adhere to that would result in an exclusion at one of their properties being carried over to any other property.

All we can suggest in this instance is that you consider our free Responsible Gambling app BetBlocker which will allow you to restrict your internet capable devices from accessing over 6.5k gambling sites.

Sorry we could not be of more help.


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Angryburd15 consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:

  • Casino Napoli
  • Curacao eGaming
  • Alpha Interactive Solutions N.V.

October 4, 2019

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