ThePOGG.com – your source for reliable information about online gambling.


  • Over 2k complaints managed and $2 million returned to players.
  • The largest collection of detailed casino reviews available online.
  • Bonus value reports to tell you how bonuses really compare.
  • Detailed game guides to help you learn to play.

I certify that I am over 18 years of age and I have read and agreed to the:

We respect your privacy and won't share your email address.
Aweber logo
[X] Close this form and return to site
Close geo
Turn geolocation on
Locale settings

Currently viewing:

English in United States

Casino Napoli - Responsible gaming

Ruling

Declined - When you choose to play with a weakly licensed or unlicensed operator there are no Responsible Gambling standards they are required to adhere to.

Read our Casino Napoli Review.

Player's Complaint

Hi

I have had account with this and their sister site where account was closed and I requested funds back from bronze casino due to illness but they declined and I easily managed to still gamble with their siyer site casino napoli whilst my other complaint was ongoing and I had requested them to close all my accounts related to their company but they didnt and i easily could play on their site. They are very much aware of my situation and yet they didn't block my account with napoli i hope you could really help me get all the umds back.there is nothing wuc as responsible gaming in their company and they don't alert or stop you even after closure of account within a branch they still let you play. Their company classy slots I also had issues with them. This company should be closed and they shouldn't be guvem a license.

Read the casino review

1 Responses

User icon
ThePOGG
October 4, 2019

Hi angryburd15 - welcome to ThePOGG.com!

As a UK citizen you should only be playing with operators that hold a UKGC license. Casino Napoli do not hold a UKGC license and as such are breaking UK law by accepting your custom.

Secondly, the group you have chosen to play with are both negatively listed here, inconsistent in their approach to managing complaints submitted to this service and are weakly licensed. Unlike UK licensed operators there are no standards that they are required to adhere to that would result in an exclusion at one of their properties being carried over to any other property.

All we can suggest in this instance is that you consider our free Responsible Gambling app BetBlocker which will allow you to restrict your internet capable devices from accessing over 6.5k gambling sites.

Sorry we could not be of more help.

ThePOGG

Leave a Reply

You must be logged in to post a comment.

Agreement

Angryburd15 consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:

  • Casino Napoli
  • Curacao eGaming
  • Alpha Interactive Solutions N.V.

October 4, 2019

United States country flag