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Casino Napoli - Self exclusion!!!


Found for the Casino - Curacao licensed casinos are not required to carry self-exclusions over to other properties on their license.

Read our Casino Napoli Review.

Player's Complaint

I self excluded from this site on 9/3/18.

However i was allowed to play on sister sites (i did not realise they were connected) i had to exclude them all separately. They acted irresponsibly. I am stupid but am off sick with anxiety and depression and have problems with gambling, this is why I closed Casino napoli and told them.

They are taking advantage of vulnerable people

Read the casino review

1 Responses

User icon
February 8, 2019

Hi lyngod57 - welcome back!

Unfortunately there is nothing we can do to help you in this instance.

The requirements for UKGC licensed operators to carry over self-exclusions to other properties on the same license are put in place by the regulator. Casino Napoli's regulator - in Curacao - do not carry the same requirements for their licensees. A self-exclusion on at a Curacao licensed operator only applies to the casino you self-excluded at.

Sorry we cannot be of more help!


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LynGod57 consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:

  • Casino Napoli
  • Curacao eGaming
  • Alpha Interactive Solutions N.V.

February 8, 2019

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