Casino Napoli - Withdrawal cancelled without explanation

Ruling

Found for the Player - Our understanding is that imposing maximum bet terms on non-bonus play breaches EU consumer law, but having discussed this issue with the operator previously they will not change their position.

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Player's Complaint

I should have checked beforehand, but I now realise that this casino isn't with the UK gambling comission. Guessing that is why I'm having problems. I have only used the site 3 times since November making 3 deposits of 20 euro (22.70 GBP). On the last occasion I played 12/1/20 I played roulette and won 400. I cashed out. I had to make a bank transfer as even though I had deposited by debit card it wouldn't let me deposit that way. I just checked and they have cancelled my withdrawal without explanation and all that is in my balance is the 22.70 I originally deposited. Just for clarification I didn't accept any bonus offered. I've since read the terms and conditions and they contain stuff that is baffling and that I've not seen before. I know it's my own fault really for not doing research and my chances of success are slim but I will be grateful for any help you can offer. Thanks [EDIT]

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