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Casino Napoli - withdrawal
Ruling
Declined - The submitting complainant has requested that we discontinue our review of their claim.
Read our Casino Napoli Review.
Player's Complaint
I am supposedly awaiting the money of my withdrawal to be "sent to my bank" very soon. Cannot get a confirmation email back from them, no time scale given, absolutely useless customer chat. In absolute limbo.
2 Responses
The submitting complainant has requested that this complaint be discontinued.
ThePOGG
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Agreement
basher consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:
- Casino Napoli
- Curacao eGaming
- Alpha Interactive Solutions N.V.
January 15, 2020
Hi basher - welcome to ThePOGG.com!
As a UK citizen you should only be playing with operators that hold a UKGC license. Casino Napoli do not hold a UKGC license and as such are breaking UK law by accepting your custom.
Unfortunately you have chosen to play with an operator that is both negatively listed with this service and who has historically been non-cooperative with complaints submitted to us. While we will try to contact the operator on your behalf the chances of a successful mediation are low.
When did you request this withdrawal?
Thanks,
ThePOGG