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Casino Napoli – withdrawal

Ruling

Declined - The submitting complainant has requested that we discontinue our review of their claim.

Read our Casino Napoli Review.

Player's Complaint

I am supposedly awaiting the money of my withdrawal to be "sent to my bank" very soon. Cannot get a confirmation email back from them, no time scale given, absolutely useless customer chat. In absolute limbo.

Read the casino review

2 Responses

ThePOGG
Jan 15, 2020

Hi basher - welcome to ThePOGG.com!

As a UK citizen you should only be playing with operators that hold a UKGC license. Casino Napoli do not hold a UKGC license and as such are breaking UK law by accepting your custom.

Unfortunately you have chosen to play with an operator that is both negatively listed with this service and who has historically been non-cooperative with complaints submitted to us. While we will try to contact the operator on your behalf the chances of a successful mediation are low.

When did you request this withdrawal?

Thanks,

ThePOGG

ThePOGG
Jan 15, 2020

The submitting complainant has requested that this complaint be discontinued.

ThePOGG

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Agreement

basher consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:

  • Casino Napoli
  • Curacao eGaming
  • Alpha Interactive Solutions N.V.

January 14, 2020

The United Kingdom of Great Britain and Northern Ireland sits to the north-west of mainland Europe. The United Kingdom shares a border with The Republic of Ireland and has coasts on the Atlantic Ocean, Celtic Sea, North Sea, Irish Sea and English Channel. The population of the UK is approaching the 67.6 million mark leading to a fairly densely populated land mass. The gambling sector in the United Kingdom is entirely regulated and licensed by the UKGC – the United Kingdom Gambling Commission. Should players resident In the UK wish to gamble with foreign based operators there is no history of this being treated as a criminal offence, but high levels of protection exist for UK residents playing with UK licensed operators.

Disclaimer:

The above information is what we believe to be the the legal status of online gambling, however information on this topic is limited and hard to find. We accept no liability for any errors or ommissions. It is the reader’s responsibility to ensure that they know the legality of online gambling in their country before engaging with any online gambling service.