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Casino Nile - Withdrawal hold for 2 months

Ruling

Resolved - The submitting complainant has become non-responsive to our repeated requests for additional information. As such we assume they have resolved their issue on their own.

Read our Casino Nile Review.

Player's Complaint

Hi,

I have deposited in this casino over 7000£, and after i manage to win, i decided to withdraw the balance of 7000£.

In that moment, they requested proof of id, proof of adress, 3 months bank statements, proof of income from hmrc, and declaration of income. After 2 days, on the 27th of january i manage to submit all the documents requested, and they have confirmed that. After i did't received nothing from them, i contacted them and still no outcome. Is it normal to wait that long for my withdrawal ? I work in construction industry and there is proof of that from hmrc. I hope you can help because i struglle myself and my family. Thank you.

Read the casino review

5 Responses

User icon
ThePOGG
March 28, 2021

Hi dumitru1005,

Apologies for the delayed response. Is this matter still ongoing?

Thanks,

ThePOGG

User icon
dumitru1005
March 28, 2021

Hi,

Yes. After 2 months, i still don't have acces to my funds. Is a horrible experience.

I have provided everything they requested on the 25th of january 2021.

User icon
ThePOGG
April 18, 2021

Hi dumitru1005,

Casino Nile have asked that you provide the following:

- Payslips from your employer to evidence the wages you receive

- Invoices/receipts from the issuing company detailing the reasons for any payments that you have received.

Please provide this information to the operator and let us know when you have done so.

Thanks,

ThePOGG

User icon
thepogg
May 22, 2021

Hi dumitru1005,

Have you provided the requested documentation?

Thanks,

ThePOGG

User icon
thepogg
May 29, 2021

Hi dumitru1005,

If we haven't heard from you by Friday the 11th of June I'll assume you no longer need our assistance and close this complaint.

Thanks,

ThePOGG

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Agreement

dumitru1005 consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:

  • Casino Nile
  • Malta Gaming Authority
  • United Kingdom Gambling Commission
  • One Click Ltd

March 24, 2021

United Kingdom country flag

The United Kingdom of Great Britain and Northern Ireland sits to the north-west of mainland Europe. The United Kingdom shares a border with The Republic of Ireland and has coasts on the Atlantic Ocean, Celtic Sea, North Sea, Irish Sea and English Channel. The population of the UK is approaching the 67.6 million mark leading to a fairly densely populated land mass. The gambling sector in the United Kingdom is entirely regulated and licensed by the UKGC – the United Kingdom Gambling Commission. Should players resident In the UK wish to gamble with foreign based operators there is no history of this being treated as a criminal offence, but high levels of protection exist for UK residents playing with UK licensed operators.