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Casino Of Dreams - Payment
Ruling
Found for the Player - Casino of Dreams have made clear that they will not discuss player complaints with this service. As such this complaint is rule for the player.
Player's Complaint
I couldn't find Casino Of dreams from the list. I have sent them passport and proof of address. They even asked me for a picture of me holding the passport and I sent it. But they didn't approve my passport and asked me for an alternative document. I don't have any. What should I do?
2 Responses
ThePOGG
December 7, 2016
Hi Papsansno,
I've spoken with Casino of Dreams and they've confirmed that they will not discuss player complaints with anyone other than their appointed ADR. As such all we can do is recommend that you contact eCOGRA who should be able to review your complaint.
Sorry we can't be of more help.
ThePOGG
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Agreement
Papsansno consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:
November 28, 2016
Hi Papsansno - welcome to ThePOGG.com!
I'll contact the operator and see what I can find out.
In the mean time it would be helpful if you could forward on the emails you sent to Casino of Dreams containing your ID and I'll see if there are any obvious issues.
Thanks,
ThePOGG