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Casino of Dreams – Self exclusion request

Ruling

Declined - Complaints related to whether UK players should have been prevented from accessing gambling services are reserved to the management of the UKGC.

Read our Casino of Dreams Review.

Player's Complaint

In March 2018 I emailed casino of dreams and asked to close my account and self exclude

They acknowledged my email a day later and asked why

I didn’t feel the need to respond as my request was clear

They didn’t do anything and the following month I received a marketing email which I opened and then deposited funds

I later realised this was the company I had requested to close my account and self exclude and I requested a refund which the refused

I believe they should have acted as a responsible gambling company and not allowed me to go on this account as requeste

If they needed further questions answering then they should have at least not allowed me on the account until they were satisfied

I want a refund and am trying this complaint as a last resort before I spend more money on legal action

Read the casino review

1 Response

ThePOGG
Jan 15, 2020

Hi mysticdreams - welcome to ThePOGG.com!

Sadly there is nothing we can do to help you in this instance. The UKGC reserves management of complaints of this nature to their own team. All we can suggest you do is contact them.

Alternatively if you wanted to consider legal action our understanding is that GreenTableLegal.com offers a no win no fee service that specialises in the remote gambling sector.

Sorry we could not be of further help.

ThePOGG

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Agreement

mysticdream consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:

  • Casino of Dreams
  • Malta Gaming Authority
  • United Kingdom Gambling Commission
  • Broadway Gaming Ltd.

January 15, 2020

The United Kingdom of Great Britain and Northern Ireland sits to the north-west of mainland Europe. The United Kingdom shares a border with The Republic of Ireland and has coasts on the Atlantic Ocean, Celtic Sea, North Sea, Irish Sea and English Channel. The population of the UK is approaching the 67.6 million mark leading to a fairly densely populated land mass. The gambling sector in the United Kingdom is entirely regulated and licensed by the UKGC – the United Kingdom Gambling Commission. Should players resident In the UK wish to gamble with foreign based operators there is no history of this being treated as a criminal offence, but high levels of protection exist for UK residents playing with UK licensed operators.

Disclaimer:

The above information is what we believe to be the the legal status of online gambling, however information on this topic is limited and hard to find. We accept no liability for any errors or ommissions. It is the reader’s responsibility to ensure that they know the legality of online gambling in their country before engaging with any online gambling service.