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Casino of Dreams - Self exclusion request


Declined - Complaints related to whether UK players should have been prevented from accessing gambling services are reserved to the management of the UKGC.

Read our Casino of Dreams Review.

Player's Complaint

In March 2018 I emailed casino of dreams and asked to close my account and self exclude

They acknowledged my email a day later and asked why

I didn’t feel the need to respond as my request was clear

They didn’t do anything and the following month I received a marketing email which I opened and then deposited funds

I later realised this was the company I had requested to close my account and self exclude and I requested a refund which the refused

I believe they should have acted as a responsible gambling company and not allowed me to go on this account as requeste

If they needed further questions answering then they should have at least not allowed me on the account until they were satisfied

I want a refund and am trying this complaint as a last resort before I spend more money on legal action

Read the casino review

1 Responses

User icon
January 15, 2020

Hi mysticdreams - welcome to!

Sadly there is nothing we can do to help you in this instance. The UKGC reserves management of complaints of this nature to their own team. All we can suggest you do is contact them.

Alternatively if you wanted to consider legal action our understanding is that offers a no win no fee service that specialises in the remote gambling sector.

Sorry we could not be of further help.


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mysticdream consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:

  • Casino of Dreams
  • Malta Gaming Authority
  • United Kingdom Gambling Commission
  • Broadway Gaming Ltd.

January 15, 2020

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