Casino-On-Net - Delayed payment
Resolved - The player became non-communicative after we informed them that it was normal to for a casino to reject an expired passport as a form of ID. As such we assume that they've managed to provide acceptable ID and this issue has been resolved.
Read our Casino-On-Net Review.
I am registered member with CasinoOnNet, my user name: [EDIT], support id:[EDIT], email: [EDIT].
On 16/07/2014 was playing slots on CasinoOnNet and had a win over £1300. I decided to make a withdrawal of £1280. I submitted my request 8.29AM on 16/07/2014. Since 16/07/2014 my request is still pending and awaiting process. When I was making a withdrawal I was aware and was expecting to provide relevant documentation to confirm my ID. I had all the required documents ready, because I needed them earlier to confirm my ID with LeoVegas. On 18/07/2014 10.20AM I received an email from CON where they requested to confirm my ID. I wrote them back that I have all the documents ready. I uploaded everything through CON software. I provided CON with even more detailed information and documents than they asked, because I wanted everything to be fast and efficient. I provided a copy of my passport, my ID card, proof of address,debit card registered and a copy of my Skrill account with my details and users ID. Since providing them with all that their communication stopped. I expected everything sorted ASAP, because on other sites, like LeoVegas my funds were in my account immediately after providing my documents. I sent CON emails expecting some information about the issue, but auto-replies is all I get. Hopefully you'll be able to help me with this issue. I have all the document copies and corresponding emails in case you need it.
Thank you very much
the casino review
Leave a Reply
You must be
to post a comment.