Resolved - The player became non-communicative after we informed them that it was normal to for a casino to reject an expired passport as a form of ID. As such we assume that they've managed to provide acceptable ID and this issue has been resolved.
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I am registered member with CasinoOnNet, my user name: [EDIT], support id:[EDIT], email: [EDIT].
On 16/07/2014 was playing slots on CasinoOnNet and had a win over £1300. I decided to make a withdrawal of £1280. I submitted my request 8.29AM on 16/07/2014. Since 16/07/2014 my request is still pending and awaiting process. When I was making a withdrawal I was aware and was expecting to provide relevant documentation to confirm my ID. I had all the required documents ready, because I needed them earlier to confirm my ID with LeoVegas. On 18/07/2014 10.20AM I received an email from CON where they requested to confirm my ID. I wrote them back that I have all the documents ready. I uploaded everything through CON software. I provided CON with even more detailed information and documents than they asked, because I wanted everything to be fast and efficient. I provided a copy of my passport, my ID card, proof of address,debit card registered and a copy of my Skrill account with my details and users ID. Since providing them with all that their communication stopped. I expected everything sorted ASAP, because on other sites, like LeoVegas my funds were in my account immediately after providing my documents. I sent CON emails expecting some information about the issue, but auto-replies is all I get. Hopefully you'll be able to help me with this issue. I have all the document copies and corresponding emails in case you need it.
Thank you very much
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Casino-On-Net - Delayed payment
Posted by Danas111
July 19, 2014
Danas111 consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:
July 19, 2014