Casino Planet - Non Payment
Resolved - Casino Planet have informed us that this player has been paid. The player has been non-responsive to our requests for updates so we assume they are happy.
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On Friday 13th November 2020 I deposited with Casino Planet and received a bonus.
With my cash I played roulette for a bit and won. With my balance at £1,500 I forfeited my untouched bonus and made a withdrawal of £1,485 (£1,500 minus the transaction fee).
Over that weekend I received a request for documents which I immediately provided. As of the 3rd March 2021 I am still waiting for my withdrawal. I have chased them numerous times on email and live chat, but each time have just been told my withdrawal is undergoing a standard security check and not been given a timeline on when will this be completed.
More recently my account has been locked and despite emailing several times I get the same response each time.
After almost 4 months I have run out of patience and would really appreciate your help in getting this resolved.
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