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Casino Planet - Not paying me my withdrawal

Ruling

Resolved - The submitting complainant has become non-responsive to our repeated requests for additional information. As such we assume they have resolved their issue on their own.

Read our Casino Planet Review.

Player's Complaint

It has now been 18 days since i made my withdrawal. My account is verified, im withdrawing 5,500 from two different game providers and they are saying they are checking with pragmatic even though one is not with them it is with play and go. They even sent me over my game play. Keep saying the same thing to me, agents putting the chat down. Im asking how long can this take and i will not have any answers from anyone. 18 days for a withdrawal and no answers is not okay. I have all screenshots and chats. I want my money i won.

Read the casino review

5 Responses

User icon
thepogg
November 2, 2021

Hi SweetVimto - welcome to ThePOGG.com!

If the operator is making enquiries with a software provider, the resolution time will be dependent on how quickly the software provider responds. Experience has shown that this can be a slow process and it is not something that the operator can control. You will need to be patient.

Thanks,

ThePOGG

User icon
SweetVimto
November 2, 2021

They Have sent this to me, could you please let me know if this is true? So it seems that Pragmatic Play had a technical problem and a lot of transactions and players were affected around the world in different Casinos. Our team is working hard to get the withdrawal to you. They advised me that is should be resolved in the next couple of days.

As people have metioned they've not been paid because they've made up this excuse when they have done nothing wrong.

User icon
thepogg
November 13, 2021

Hi SweetVimto,

Specifically what has the operator told you? Please quote.

Thanks,

ThePOGG

User icon
thepogg
November 20, 2021

Hi SweetVimto,

I'm following-up on the above?

Thanks,

ThePOGG

User icon
thepogg
November 27, 2021

Hi SweetVimto,

If we haven't heard from you by Friday the 10th of December I'll assume you no longer need our assistance and close this complaint.

Thanks,

ThePOGG

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Agreement

SweetVimto consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:

  • Casino Planet
  • United Kingdom Gambling Commission
  • Malta Gaming Authority
  • Curacao
  • Genesis Global Limited

November 2, 2021

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