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Casino Planet - Not paying me my withdrawal
Ruling
Resolved - The submitting complainant has become non-responsive to our repeated requests for additional information. As such we assume they have resolved their issue on their own.
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Player's Complaint
It has now been 18 days since i made my withdrawal. My account is verified, im withdrawing 5,500 from two different game providers and they are saying they are checking with pragmatic even though one is not with them it is with play and go. They even sent me over my game play. Keep saying the same thing to me, agents putting the chat down. Im asking how long can this take and i will not have any answers from anyone. 18 days for a withdrawal and no answers is not okay. I have all screenshots and chats. I want my money i won.
5 Responses
They Have sent this to me, could you please let me know if this is true? So it seems that Pragmatic Play had a technical problem and a lot of transactions and players were affected around the world in different Casinos. Our team is working hard to get the withdrawal to you. They advised me that is should be resolved in the next couple of days.
As people have metioned they've not been paid because they've made up this excuse when they have done nothing wrong.
Hi SweetVimto,
Specifically what has the operator told you? Please quote.
Thanks,
ThePOGG
Hi SweetVimto,
I'm following-up on the above?
Thanks,
ThePOGG
Hi SweetVimto,
If we haven't heard from you by Friday the 10th of December I'll assume you no longer need our assistance and close this complaint.
Thanks,
ThePOGG
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Agreement
SweetVimto consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:
- Casino Planet
- United Kingdom Gambling Commission
- Malta Gaming Authority
- Curacao
- Genesis Global Limited
November 2, 2021
Hi SweetVimto - welcome to ThePOGG.com!
If the operator is making enquiries with a software provider, the resolution time will be dependent on how quickly the software provider responds. Experience has shown that this can be a slow process and it is not something that the operator can control. You will need to be patient.
Thanks,
ThePOGG