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Casino Planet - not paying

Ruling

Resolved - Casino Planet have informed us that this player has been paid. The player has been non-responsive to our requests for updates so we assume they are happy.

Read our Casino Planet Review.

Player's Complaint

Hello ThePogg,

Hope you are keeping well.

I played slots at CasinoPlanet on the 19th Decemeber 2020. Got a decent win of £975 so I made a withdrawal. After a week or so I hadn't received my withdrawal so I emailed and asked for an update. I just got a generic response of someone is looking into it and will come back to me soon. It's been 7 months now and even after numerous attempts I keep getting the same generic response. This is so frustrating at the lack of communication from them. Why is this process taking so long. Please help me make query them as its been such a long process. Thank you in advance.

Read the casino review

4 Responses

User icon
thepogg
July 10, 2021

Hi goodwaves - welcome to ThePOGG.com!

I'll contact the operator and see what we can find out for you.

Thanks,

ThePOGG

User icon
thepogg
July 19, 2021

Hi goodwaves,

Our understanding is that your account is now open and you are free to withdraw your funds. We would appreciate it if you could confirm once you receive your payment.

Thanks,

ThePOGG

User icon
thepogg
August 1, 2021

Hi goodwaves,

Have you received your funds?

Thanks,

ThePOGG

User icon
thepogg
August 8, 2021

Hi goodwaves,

If we haven't heard from you by Friday the 21st of August I'll assume you no longer need our assistance and close this complaint.

Thanks,

ThePOGG

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Agreement

goodwaves consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:

  • Casino Planet
  • United Kingdom Gambling Commission
  • Curacao
  • Malta Gaming Authority
  • Genesis Global Limited

July 8, 2021

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