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Casino Planet - Refusing to provide information about delayed withdrawals payout

Ruling

Resolved - The submitting complainant has informed us that this issue has been resolved and that they have received their funds.

Read our Casino Planet Review.

Player's Complaint

The casino regulations are that they payout withdrawals within 1-3 working days, via visa pmt. I made two withdrawals on 26 July 2021 and one on 29 July 2021 totaling £2331.00. They remain pending after numerous emails and live chats and the casino refuses to provide honest information about the delay in paying out. I cannot get them to explain or answer any of my questions. I have copies of the withdrawals and of the emails and transcripts of the chats I've had with the customer service. I would really appreciate your help as I am very concerned about their transparency and honesty.

Regards,

Read the casino review

4 Responses

User icon
thepogg
July 31, 2021

Hi Casinoconcerns- welcome to ThePOGG.com!

With the greatest of respect, you need to give the operator a reasonable amount of time to resolve this issue internally before seeking the intervention of a 3rd party dispute mediation service. If you are still experiencing issues on Friday the 14th of August let us know and I'll contact the operator on your behalf.

Thanks,

ThePOGG

User icon
Casinoconcerns
August 1, 2021

Thanks

User icon
Casinoconcerns
August 3, 2021

Matter has been resolved today.

User icon
thepogg
August 8, 2021

Hi Casinoconcerns,

Thanks for letting us know - it is appreciated :)

ThePOGG

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Agreement

Casinoconcerns consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:

  • Casino Planet
  • United Kingdom Gambling Commission
  • Curacao
  • Malta Gaming Authority
  • Genesis Global Limited

July 31, 2021

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