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Casino Planet - Withdraw

Ruling

Found for the Casino - This player has altered their registration information to bypass detection of the self-exclusion that they put in place.

Read our Casino Planet Review.

Player's Complaint

Still waiting for my withdraw from 29-10-21

Read the casino review

2 Responses

User icon
thepogg
November 12, 2021

Hi shanaban12 - welcome to ThePOGG.com!

Please read our Complaint Guidance to ensure that you fully understand how our complaint management process functions.

I'll contact the operator and see what we can find out for you.

Thanks,

ThePOGG

User icon
thepogg
November 29, 2021

Hi shanban12,

I've reviewed this issue with the operator and sadly we will be unable to uphold your claim.

On the 22nd of August you registered an account with Casino Lab which was immediately banned due to your self-exclusion with GamStop.

Then on the 22nd of October you registered an account with Casino Planet, changing some of your registration information away from the information you provided to GamStop to prevent this account being blocked. That being the case your GamStop exclusion still applies and all activity on this account is void.

You may find our free Responsible Gambling app BetBlocker useful. It allows users to restrict their internet capable devices from accessing over 14k gambling operator websites for between 24 hours and 5 years.

Sorry we could not be of further help.

ThePOGG

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Agreement

shanban12 consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:

  • Casino Planet
  • United Kingdom Gambling Commission
  • Curacao
  • Malta Gaming Authority
  • Genesis Global Limited

November 11, 2021

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