Casino Planet - Witheld withdrawal

Hi Kendo77 - welcome to ThePOGG.com.

I'll contact the operator and see what we can find out for you.

Thanks,

ThePOGG

Hi thanks for the help so far I sent all documents 6 months ago and I’ve had a reply saying they weren’t within 3 months (which they where) I’ve since sent a mortgage statement as well less than a month or 2 old I have sent these over but haven’t heard back again can you chase this up please thanks again

Hi Kendo77,

The operator informs us that they are waiting on you providing Proof of Address - a bank statement or utility bill that has been posted to your address and was issued within the last three months. Could you please submit this and let us know when you have done so?

Thanks,

ThePOGG

Hi I sent a recent utility bill again 28th May even though my first utility bill was sent ages ago can you please chase this up again, thanks so much for the help so far

Hi Kendo77,

Our understanding is that your account has been reopened and you are free to request a withdrawal. We would appreciate it if you could confirm when you receive your funds.

Thanks,

ThePOGG

Hi Kendo77,

I'm following-up on the above?

Thanks,

ThePOGG

Hi Kendo77,

If we haven't heard from you by Friday the 16th of July I'll assume you no longer need our assistance and close this complaint.

Thanks,

ThePOGG

Apologies I’ve only just seen this now, they have allowed me to request withdrawal, however it’s been well over a week now and they aren’t processing the withdrawal can you chase this plz

Sorry again for the delays

Hi Kendo77,

The operator informs us that your withdrawal has been paid. We would appreciate it if you could let us know when you receive your funds.

Thanks,

ThePOGG

Hi Kendo77,

Have you received your funds?

Thanks,

ThePOGG

Hi Kendo77,

If we haven't heard from you by Friday the 14th of August I'll assume you no longer need our assistance and close this complaint.

Thanks,

ThePOGG