Casino Plex - Did not provide cooling off period
Declined - As this complaint involves a self-exclusion issue against a UKGC licenses operator we cannot currently help with this issue.
Read our Casino Plex Review.
I was sent an email at the end of March advising that my account had been reopened after self exclusion.
I went on to play at the site over a number of days.
I subsequently found out that they should have given me a 24 hour cooling off period and that any request to reopen had to come from me and I should have also spoken to somebody in line with UK GC license terms.
I requested a full refund of all deposits made due to them not following the correct procedures and being in breach of license conditions.
Had the following procedure been followed then I would not have gambled.
They refuse on the basis that I excluded for a year and chose Automatic Self Exclusion End type, meaning that after 1 year the account was reactivated.
I don't believe they are allowed to do this under their licence conditions and would like deposits returned.
the casino review
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