Casino Plex quickly responded to this issue and despite a small delay in payment, ensured that the player was paid in full, and in substantially less time than agreed with us. Big thumbs up!
Read our Casino Plex Review.
I got playing with Casino Plex a year ago, played there sometimes not very often. On 12/4 I won a big amount of €7076. I made a withdraw, I got an email congratulations on your winnings we you are getting payed asap.
On 3/6 I got an email that they needed notarized ID to send over to the Philippines. I thought it was kind of strange, ok it is no problem for me. On 12/6 they received it and approved all my documents. I withdrew all my money.
Got a message on 2/7/13 that my pending withdraw was processed it was only 1000 euro instead of the 7000 that was owed me. I asked the chat what was going on, they had to ask the finance department. Then i got this email
"New players will be allowed to withdraw not more than €5,000 per month. "New players" are defined as players whose first deposit was made in the past 6 months."
I am player since 2/8/12 last year that is also fine. If they would pay me 5000 and not 1000 to start with.
1 week later I got another 2 deposit 1000 euro and 76 euro with an email from the finance department
"Payments team would like to inform you that your withdrawal was partially declined to the amount of EUR4,923.60 because otherwise you will exceed the withdrawal limits of EUR 7,000.00 per 30 days period."
I don't understand why declined almost the whole amount, Now I am still in the chat and don't getting a respond anymore The only email I got is;
"We have escalated your question to finance team. You will get notified as soon as there will be any updates available."
Hope you can help me out and what is going out they are not telling me when I am going to get paid. They still owe me €4923.60.
Casino Plex account: [EDIT]
Email : [EDIT]
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Casino plex - not paying me in full
Posted by Slot12
August 9, 2013
Yvonne Kusters consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:
August 9, 2013