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Casino Plex - poor customer services


Found for the Casino - While it's unfortunate that Casino Plex didn't have the games available the player wanted, it doesn't justify voiding play on other games.

Read our Casino Plex Review.

Player's Complaint

I made deposits with a total of £500 and always played the Jackpot games and notices they was not working so after a month of putting up with it I went on to chat and asked why the jackpot games was not working for a month now and was told they was some technical issues. So I nicely asked why they did not send a courtesy email to there customers and was not answered. Was told to email in to an account manager and was refused a manager on chat, so I emailed in and got a very rude reply saying I was told on chat there was issues and did not ask answer my question which was why did you not warn your customers before they deposited there was a problem. 10 emails down the line still not found out why and with a result of my account being closed down and I have copy of chats not answering the questions they was rude unhelpful and insulting. In one reply they said I was just mad I did not win so having ago at the casino, I am member of many casino's and lost thousands this is not true what they said.

Read the casino review

2 Responses

March 28, 2017

Hi johnyates417 - welcome to!

I'm afraid to say that I'm not seeing where your claim for £500 is coming from? If you've chosen to play with those funds and lost them that was your decision. Had you won you would have expected to be paid.

While the inavailablity of the games that you would have preferred to play was unfortunate, it does not in any way justify voiding of your play on other games.

Unless there's more to this issue than you've explained all I can suggest is that you choose an alternative casino to play with in future.



April 5, 2017

Hi johnyates417,

Do you have anything further to add to this complaint?



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johnyates417 consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:

March 28, 2017

The United Kingdom of Great Britain and Northern Ireland sits to the north-west of mainland Europe. The United Kingdom shares a border with The Republic of Ireland and has coasts on the Atlantic Ocean, Celtic Sea, North Sea, Irish Sea and English Channel. The population of the UK is approaching the 67.6 million mark leading to a fairly densely populated land mass. The gambling sector in the United Kingdom is entirely regulated and licensed by the UKGC – the United Kingdom Gambling Commission. Should players resident In the UK wish to gamble with foreign based operators there is no history of this being treated as a criminal offence, but high levels of protection exist for UK residents playing with UK licensed operators.