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Casino Rex - Didn’t receive withdrawl
Ruling
Resolved - Both the submitting complainant and Casino Rex have informed us that this issue has been resolved and the player has received their funds.
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Player's Complaint
Dear sir or madame,
I withdrawl 1100€ (800€ and 300€) on 01.08 I received E-Mail that it was succesfull. I waited a few days and contacted casinorex. They contacted inpay, and I send them my bank statement to prove there is no payment on my account. Inpay send Casinorex two payment orders they send it to me and I should contact my bank. My bank said they can’t do anything with that and there is no payment on my account and they „payer“ has to deal with that. So again support from casinorex but they only say it’s solved from their said and I have to contact my bank. So both: my bank and casinorex refers me to each other. I don’t know what to do. Can you help me somehow. I can send you everything to prove there is no payment on my account.
Kind regards
3 Responses
Hi Steffgo92,
Can you please forward on a bank statement for the depositing account showing the dates between August 1st and today? You can send these to [email protected].
Thanks,
ThePOGG
Hi Steffgo92,
Thanks for your email confirming you have received your funds.
ThePOGG
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Agreement
Steffgo92 consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:
August 16, 2022
Hi Steffgo92 - welcome to ThePOGG.com.
Please ensure you have read our Complaint Guidance to ensure that fully understand how our complaint management process functions.
As we are the ADR for the N1 Interactive Ltd license under the Malta Gaming Authority license there is certain information we have to provide you now.
You can find all the relevant information about this service here – http://thepogg.com/terms-of-use/ and the terms of use for our complaint service here - https://thepogg.com/terms-of-use-for-dispute-resolution-service/
To summarise.
– Use of this service does not preclude your seeking redress through court proceedings .
– This service is free to use for both the complainant and operator.
– At any point during the procedure the submitting party retains the right to withdraw their complaint. This does not preclude our right to continue the discussion with the involved operator of general issues related to the complaint (i.e. insufficiently clear terms and conditions).
– You are not obliged to obtain independent or legal advice or representation, though you may choose to do so.
We'll contact the operator and see what we can find out.
Thanks,
ThePOGG