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Casino Rex - I was able to deposit too much money

Ruling

Declined - We do not pursue refund of losses based on lack of license. If your government cannot enforce its restrictions there's no chance we can.

Read our Casino Rex Review.

Player's Complaint

Hello,

There is a new law starting today in Germany, that only allows to let a player deposit 1000 Euro a month to make the player stop playing. I didnt get a limit or something like that, so i deposited 2700, which shouldnt be allowed by the casino. Its okay that i lost 1000 Euro, which ist the monthly deposit limit in Germany since july. But i want the Other 1700 Euros Back, because i shouldnt even have been able to deposit that much money. Otherwise i'll have to go a german lawyer.

Greetings

Read the casino review

1 Responses

thepogg
July 2, 2021

Hi mhrenner - welcome to ThePOGG.com!

Unfortunately there is nothing we can do to help you in this instance. As explained in our Complaints FAQs we do not pursue refunds of losses based on lack of license. If your own government cannot prevent unlicensed operators from accepting their citizens, there is no possibility of the operator offering a refund simply on the basis of us asking them to. Casino Rex are not subject to the German regulatory system and as such not required to adhere to its restrictions.

Sorry we cannot be of further help.

ThePOGG

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Agreement

mhrenner consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:

  • Casino Rex
  • Malta Gaming Authority
  • N1 Interactive Ltd

July 1, 2021

The United Kingdom of Great Britain and Northern Ireland sits to the north-west of mainland Europe. The United Kingdom shares a border with The Republic of Ireland and has coasts on the Atlantic Ocean, Celtic Sea, North Sea, Irish Sea and English Channel. The population of the UK is approaching the 67.6 million mark leading to a fairly densely populated land mass. The gambling sector in the United Kingdom is entirely regulated and licensed by the UKGC – the United Kingdom Gambling Commission. Should players resident In the UK wish to gamble with foreign based operators there is no history of this being treated as a criminal offence, but high levels of protection exist for UK residents playing with UK licensed operators.