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Casino Rex - isnt paying withdrawal

Ruling

Resolved - Casino Rex have informed us that this player has been paid. The player has been non-responsive to our requests for updates so we assume they are happy.

Read our Casino Rex Review.

Player's Complaint

the casino hasnt paid me my withdrawal even tho i send the documents they asked for.

Read the casino review

10 Responses

User icon
thepogg
January 7, 2022

Hi nasueikku - welcome to ThePOGG.com!

Please ensure you have read our Complaint Guidance to ensure that you fully understand how our complaint management process functions.

As we are the ADR for the N1 Interactive Ltd license under the Malta Gaming Authority license there is certain information we have to provide you now.

You can find all the relevant information about this service here – http://thepogg.com/terms-of-use/ and the terms of use for our complaint service here - https://thepogg.com/terms-of-use-for-dispute-resolution-service/

To summarise.

– Use of this service does not preclude your seeking redress through court proceedings .

– This service is free to use for both the complainant and operator.

– At any point during the procedure the submitting party retains the right to withdraw their complaint. This does not preclude our right to continue the discussion with the involved operator of general issues related to the complaint (i.e. insufficiently clear terms and conditions).

– You are not obliged to obtain independent or legal advice or representation, though you may choose to do so.

If you have any questions about the above, let me know.

What reason has the operator given you for non-payment?

Thanks,

ThePOGG

User icon
thepogg
January 15, 2022

Hi nasueikku,

I'm following-up on the above?

Thanks,

ThePOGG

User icon
nasueikku
January 17, 2022

They arent answering my emails anymore.. i dont know the specific reason.

User icon
thepogg
January 18, 2022

Hi nasueikku,

And what did the operator say to you in the last response you received?

Thanks,

ThePOGG

User icon
nasueikku
January 18, 2022

They asked for a document which i sent them, a sc of the deposit made to the casino. I have sent that document three times now

User icon
thepogg
January 19, 2022

Hi nasueikku,

When did you send this?

Thanks,

ThePOGG

User icon
nasueikku
January 26, 2022

I sent it on 12.1

User icon
thepogg
February 2, 2022

Hi nasueikku,

Our understanding is that your payment has been processed. We would appreciate it if you could confirm when you receive your funds.

Thanks,

ThePOGG

User icon
thepogg
February 12, 2022

Hi nasueikku,

Have you received your funds?

Thanks,

ThePOGG

User icon
thepogg
February 19, 2022

Hi nasueikku,

If we haven't heard from you by Friday the 5th of March I'll assume you no longer need our assistance and close this complaint.

Thanks,

ThePOGG

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Agreement

nasueikku consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:

  • Casino Rex
  • Malta Gaming Authority
  • N1 Interactive Ltd

January 6, 2022

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