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Casino Rex - source of wealth
Ruling
Resolved - The submitting complainant has become non-responsive to our repeated requests for additional information. As such we assume they have resolved their issue on their own.
Read our Casino Rex Review.
Player's Complaint
Hello, I won 250 euros at this casino with my deposit. I have uploaded all required documents for verification.The casino asked for proof of my deposit, which I uploaded. They don't want to verify me because this statement from my bank doesn't say my first and last name. However, my Iban. To be on the safe side, I have uploaded 2 confirmations from my bank, which confirm that this account belongs to me. And that the transfer of 30 euros was made by me. With Iban name surname date of birth.and everything. I have been blocked from chatting. Can you please help me??? Thanks.
3 Responses
Hi ella0921,
I'm following-up on the above?
Thanks,
ThePOGG
Hi ella0921,
If we haven't heard from you by Friday the 7th of July we will assume you no longer need our assistance and close this complaint.
Thanks,
ThePOGG
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Agreement
ella0921 consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:
- Casino Rex
- Malta Gaming Authority
- N1 Interactive Ltd
June 7, 2023
Hi ella0921 - welcome to ThePOGG.com!
Please ensure you have read our < a href="https://thepogg.com/how-to-report-complain-about-an-online-casino/">Complaint Guidance to ensure that you fully understand how our complaint management process functions.
As we are the ADR for the N1 Interactive Ltd license under the Malta Gaming Authority license there is certain information we have to provide you now.
You can find all the relevant information about this service here – http://thepogg.com/terms-of-use/ and the terms of use for our complaint service here - https://thepogg.com/terms-of-use-for-dispute-resolution-service/
To summarise.
– Use of this service does not preclude your seeking redress through court proceedings .
– This service is free to use for both the complainant and operator.
– At any point during the procedure the submitting party retains the right to withdraw their complaint. This does not preclude our right to continue the discussion with the involved operator of general issues related to the complaint (i.e. insufficiently clear terms and conditions).
– You are not obliged to obtain independent or legal advice or representation, though you may choose to do so.
Can you please copy and paste the response you received from the operator?
Thanks,
ThePOGG